Archive for the ‘Case Study’ Category

Daniel Burka: UI Case Studies

Written On Apr 14, 2008 // Be The First To Comment

 Pownce tends to be a wealth of new happenings and trends on the net. Recently Daniel Burka sent out a little message that his recent presentation on UI Case Studies was online with the accompanying audio and slides. Daniel took this presentation to go over the growth of the UI on both Digg and Pownce. How it has completely evolved to what it is today. I have to say I was completely impressed with all of the work that goes into the UI of Digg. All of the small changes that have affected the sites story listing and comment interfaces. Lots of little changes have massive effects on both the brand and the usability of the site as a whole. Very cool stuff. Take a 45 minutes, sit with a drink and watch this presentation.

Link: http://www.webdirections.org/resources/wdn08-daniel-burka/

Case Study: Esurance.com (I Wasn’t Paid To Do This)

Written On Jan 31, 2008 // Be The First To Comment

I like to just go on record saying I wasn’t in any way paid to do a case study on this site. This is purely what I was shocked by and felt I wanted to share with you.

Alright so most of the US audience should be familiar with Esurance. They are a fairly new but big Automotive Insurance company. They seem to be in a huge rush to gather as many clients as possible, in fact I hear their ad every 5 minutes on one of my favorite radio stations. One thing that I find very Interesting is their total lack of SEO on their own website. Last I checked, that was a big factor to getting better placement online and even driving traffic to pages that arent just the home page.

esuranceAs I like to do when I’m in between work, I stumbled onto this Esurance page. http://www.esurance.com/home/tv.asp So what did I find but the entire page loads with one massive image in the background. I felt I needed to further investigate how Esurance handles their SEO. So I took a screen cap for those of you who are too lazy to check out the link and to help further illustrate my point.

Lets start with the down to earth basics. The title of the page, “Erin Cam - Page 1″. When I last looked at web standards in general the title of the page was supposed to relate directly to the content and entice the reader into further exploring the website. Erin Cam - Page 1 doesn’t tell me anything other than some person named Erin is running a Cam? Catch my drift. Then next we take a look at the description Meta tag. Well I would look there, but there is a lack of anything to look at. So what will the search engine bots naturally look at? The on page text, which if you look at our fancy picture there is barely anything. Here is a quote of the first 30 characters on the site the way a search engine bot would see it: “Home > Erin’s World > Erin’s Cam Page 1 2 3 Privacy and Security”. This sentence in general really doesn’t grab anyone attention. In fact I wouldn’t know what to make of it if I were to see this in a search engine results page.

Lets take a quick look at the code of this page. Would it validate in the W3C validator? No, in fact we find 105 errors on the page itself. Without proper code usage the pages would stand less of a chance of getting correctly interpreted by the search engine bots and less of a chance of getting placed correctly in the search engine results.

Now I would look to see how the keyword usage is on this page, but in fact there is a total lack of keywords to be used. This is a huge flaw in the overall page optimization. I would assume that the page is getting ranked for the words “Erin Cam” seeing as thats the first set thats being used in the title. The results that those words would produce, would in fact be completely off compared to what Esurance would like to see.

Now that we have the problems, lets come up with some viable solutions for this setup. First and foremost, get some valid code. Takes about 10 minutes to accomplish and the code itself will be easier to read for both you and the search engines. Keywords will need to be considered, I would go with the standard “auto insurance” or something within their needs. The title and description tags should both be given some attention especially considering the on necessary keywords in their campaign.

The really tough part comes with the page itself. As it stands its one big background image with some pictures laid on top of it. My first thoughts would be to drop the description text for each video off of the background. With some creative writing this could easily increase the on page SEO and keyword density. The next would be to make those video’s interactive on the page itself (youtube embeded video’s or some home grown solution). This would not only increase the click throughs from an external site but give something interactive for the users to enjoy. As opposed to each video loading in a new window. Pop-up windows are a commonly hated problem in the world wide web. Every user dislikes dealing with them. The final piece would be to add the rel=”nofollow” tag to all of the links used on the bottom of the page. This is wasted link authority on pages that don’t need to be seen in the search engines. The only one I would possibly consider leaving is the sitemap link.

Overall this is one page of many that Esurance needs to take a much closer look at. Its obvious why they may rank for 3+ keyword phrases, just mainly due to the amount of advertising they are doing. For them to do well in a long term sense on the search engines Esurance is going to have to start paying more attention to how they code their pages and what kind of keywords they are using.